Questions & Answers

VS Factory Buying FAQ

Common questions about stock checks, QC videos, payment confirmation, shipping, customs handling, and after-sales support.

Do you provide QC pictures and videos before shipping?

Yes. After your watch is prepared, we send clear QC photos and QC videos for your approval before dispatch.

How long does QC usually take?

Most QC checks are ready within 3-7 business days. Timing can vary by model, factory availability, and current order volume.

Can I check whether a model is in stock before ordering?

Yes. Use the WhatsApp button on the product page so your message includes the product title and tracked product link automatically.

When will my tracking number become active?

Tracking usually becomes active after QC approval and parcel handoff. Some secure logistics routes update several business days after dispatch.

What happens if customs holds or seizes a package?

We use discreet shipping routes and help customers through delivery issues. Contact support with your order information if a customs problem occurs.

What payment methods are available?

Available payment methods can vary by order and destination. If you need bank transfer details or payment confirmation, contact us on WhatsApp.

Can I request a specific factory version or movement?

Yes. Send the model, reference number, dial, bracelet, and movement requirement. We will confirm the best available VSF option.

How do I contact support fastest?

WhatsApp is the fastest support channel. You can also email [email protected] for order and after-sales questions.